In order to confirm your booking, our payment system requires you to pay a deposit which will guarentee your villa and legalize your contract with Menorca Rentals.
For reservations made with more than 60 days of arriving, a deposit of 25% is required.
Between 60 and 31 days of arriving – the company requests a 40 % deposit.
For last minute bookings under 30 days the company requests the full holiday payment.
Final holiday payments have to be concluded 40 days prior to arrival. Should this not occur, a reminder will be sent.
Payment by credit card.
Payment by PayPal.
Payment by bank transfer.
Please liaise with our central reservations office regarding payment queries or special form of payments
Property check in
You understand and accept that the official “check in” time is 14.00hrs. However, to reduce unnecessary waiting time, the company will endeavour to have your property prepared for or around your arrival time; but this depends on the outgoing guests and the maintenance and cleaning staff’s schedule. Our resort receptionists will advise.
Property check out
You understand and accept that the official “check out” time is 10.00hrs. However, where possible the company will endeavour to allow a later check out, but this depends on the incoming arrival guest and the requirements of the maintenance and cleaning staff. Our resort receptionists will advise one day prior to the end of your holiday.
If you have a special request that does not form part of the arrangements described on this web site or in our brochure, please inform us in writing. We will where humanly possible endeavour to assist and prepare your request. Special requests regarding accommodation cannot be guaranteed although every effort will be made to accommodate your wishes.
Menorca Rentals is not a specialist provider of holidays for the disabled, although some of our properties are prepared for disabled guests and wheelchairs. It is very important that you advise us regarding any special needs when enquiring about a holiday. By informing us, you are helping us to ensure that you are provided with the most suitable property for your needs.
Changing your booking
We are responsible for providing the holiday we have confirmed to you. If you alter your booking later on i.e. add or cancel members, add new dates and details, or even change your property type the reservations department needs to be informed immediately by writing, a solution will be discussed and you may have to pay an amendment charge.
Cancelling your booking
If you cancel your holiday or any component, the party leader must write, fax or e-mail our central reservations department. Cancellation takes affect on the date we receive your letter. Our cancellation charges are the following:
More than 90 days prior to departure – loss of 10% of final holiday cost.
90 - 61 days prior to departure – loss of 25% of final holiday cost.
60 - 31 days prior to departure – loss of 40% of final holiday cost.
30 – 0 days prior to departure – The total holiday cost, representing 100%.
If you have a complaint
If you have cause for complaint whilst on holiday this must be brought to the attention of our Menorca Rentals reception staff immediately. Action will be taken at the time to rectify the problem or to find a satisfactory solution. Menorca Rentals S.L. will always endeavour to find a solution to your distress, but if the actions are unsatisfactory to your demands, the reception has official complaint forms at your disposal. Any complaints that have not been reported and logged with the reception at the time of your stay, or any complaints not reported at the time with the reception and that are received after your contracted holiday with us – may prove difficult to investigate and rectify.